PRIVACY POLICY

OneEleven, LLC ("we," "us," "our," or "Company") operates the War Room Platform ("Service"), which provides integration services between QuickBooks Online, BuilderTrend, and other construction management platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect information you provide when you:

• Register for an Account: Name, email address, company name, phone number, billing information
• Complete Your Profile: Job title, industry sector, company size, business address
• Contact Support: Any information you provide in support requests or feedback
• Use the Service: Project data, customer information, and other business data you input

1.2 Information from Integrated Services

When you connect your QuickBooks account, we access:

• Customer and vendor information
• Invoices, estimates, and bills
• Items and services catalog
• Chart of accounts (read-only)
• Company settings and preferences
• Transaction history relevant to your projects

BuilderTrend and Other Integrations:

• Project information and timelines
• Job site data and locations
• Work orders and change orders
• Team member information
• Document and photo attachments

1.3 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Features accessed, time spent, click patterns, error logs
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session cookies, authentication tokens, user preferences

2. HOW WE USE YOUR INFORMATION

2.1 Primary Purposes

We use your information to:

• Provide and maintain the War Room Platform
• Synchronize data between your connected services
• Process transactions and manage billing
• Identify unbilled items and revenue opportunities
• Generate reports and analytics for your business
• Provide customer support and respond to inquiries

2.2 Service Improvement

• Analyze usage patterns to improve functionality
• Develop new features and services
• Conduct research and analysis
• Personalize user experience
• Debug and optimize performance

2.3 Communications

• Send service-related announcements
• Provide technical notices and security alerts
• Deliver marketing communications (with your consent)
• Send billing and account notifications

2.4 Legal and Security

• Comply with legal obligations
• Enforce our terms and agreements
• Prevent fraud and abuse
• Protect rights and safety of users

3. HOW WE SHARE YOUR INFORMATION

3.1 We DO NOT Sell Your Data

We never sell, rent, or trade your personal information or business data to third parties for their marketing purposes.

3.2 Authorized Sharing

We may share your information with:

Service Providers:

• Cloud hosting providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Analytics services (with anonymized data)
• Customer support tools
• Email service providers

Connected Platforms:

• QuickBooks Online (as authorized by you)
• BuilderTrend (as authorized by you)
• Other integrated services you explicitly connect

Legal Requirements:

• When required by law or court order
• To respond to legal process or government requests
• To protect our rights or property
• In connection with a business transaction (merger, acquisition)

3.3 Team Access

Users you authorize within your organization can access shared project and company data according to the permissions you set.

4. DATA SECURITY

4.1 Security Measures

We implement industry-standard security measures including:

• Encryption: TLS/SSL for data in transit, AES-256 for data at rest
• Authentication: OAuth 2.0, multi-factor authentication options
• Access Controls: Role-based permissions, IP restrictions
• Monitoring: 24/7 security monitoring, intrusion detection
• Infrastructure: SOC 2 compliant data centers
• Regular Audits: Penetration testing, vulnerability assessments

4.2 Data Breach Response

In the event of a data breach, we will:

1. Immediately investigate and contain the breach
2. Notify affected users within 72 hours
3. Provide details about what data was affected
4. Offer guidance on protective measures
5. Cooperate with regulatory authorities as required

4.3 Your Security Responsibilities

• Maintain strong, unique passwords
• Enable two-factor authentication when available
• Keep your account credentials confidential
• Promptly report any suspicious activity

5. DATA RETENTION

5.1 Retention Periods

5.2 Deletion Requests

You may request deletion of your data at any time. We will comply within 30 days, except for data we must retain for legal or legitimate business purposes.

6. YOUR PRIVACY RIGHTS

6.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your data
• Port: Receive your data in a portable format
• Restrict: Limit how we process your data
• Object: Opt out of certain uses of your data

6.2 California Privacy Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to know if information is sold or disclosed
• Right to say no to the sale of personal information
• Right to equal service and price

If you are in the European Economic Area, you have rights under GDPR including:

• Legal basis disclosure for processing
• Right to lodge a complaint with supervisory authorities
• Right to withdraw consent
• Right to be forgotten

7. COOKIES AND TRACKING

7.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Used with consent for relevant advertising

7.2 Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie preference center (when available)
• Opting out of analytics via Google Analytics Opt-out

7.3 Do Not Track

We currently do not respond to Do Not Track browser signals. We will update this policy if our practices change.

8. THIRD-PARTY SERVICES

8.1 Integrated Platforms

Our Service integrates with third-party platforms. Your use of these integrations is governed by their respective privacy policies:

• QuickBooks Online - Intuit Privacy Statement
• BuilderTrend - BuilderTrend Privacy Policy
• Other connected services as you authorize

8.2 Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8.3 API Data Sharing

When you connect third-party services:

• We only access data you explicitly authorize
• We use secure OAuth connections
• You can revoke access at any time
• We don't store third-party credentials

9. CHILDREN'S PRIVACY

The War Room Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Location

Your data may be transferred to and processed in countries other than your own, particularly the United States where our servers are located.

10.2 Transfer Safeguards

We ensure appropriate safeguards for international transfers including:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield framework compliance (where applicable)
• Adequate security measures regardless of location

11. CHANGES TO THIS POLICY

11.1 Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

11.2 Notification

We will notify you of material changes by:

• Posting the new policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes
• Requiring acknowledgment for material changes

11.3 Continued Use

Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. HOW TO CONTACT US

12.1 Privacy Inquiries

For questions about this Privacy Policy or our privacy practices, contact us at:

12.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at: isaac@111consultinggroup.com

12.3 Response Time

We aim to respond to all privacy-related requests within 30 days. Complex requests may require additional time, and we will keep you informed of any delays.

© 2025 OneEleven, LLC. All rights reserved.
War Room Platform is committed to protecting your privacy.
This policy complies with GDPR, CCPA, and other applicable privacy regulations.